Case Study
Gold Coast Airport — Self Service Bag Drop
Design, supply, install, maintenance and support
Background
As the gateway to Australia’s premier tourist destination and popular northern NSW, Gold Coast Airport (OOL) is the fifth busiest airport in Australia, now welcoming almost 6.5 million passengers each year. * Daifuku was chosen to deliver an efficient and cost-effective solution to benefit both passengers and stakeholders, supporting the future growth of the airport. The goal for Gold Coast, and Daifuku was to streamline the traveler experience, improve facilities in the check-in area. *As at April, 2024.
1m USD
Investment into the project
80k +
Bags per month, successfully processed
24 units
Drop UX P-Series
Solution
Solution provided
- Drop-UX P Series
- Intrusion detection
- ADA compliance
- Laser bar code readers
- 3D cameras for tub detection and conveyability checks
- Bag pictures
- Heavy bag tag management
- SITA CUSS 1.3 platform
Latest Generation Drop UX P-Series
"Leading into the 2018 Commonwealth Games, we placed a huge focus on enhancing the experience of our customers and providing the best possible first impression to our visitors from around Australia and the world. That focus has continued, and it is wonderful to see this recognised.”
MARION CHARLTON, GOLD COAST AIRPORT CHIEF OPERATING OFFICER
Outcome
Delivering best-in-class results
Benefits over traditional check-in counters:
- Reduce operation costs
- Better use of staff and facilities
- Design matching the look and feel of the Airport
- Can accept new Airlines without additional equipment
- Increase throughput with minimal investment
- Provide a faster, more pleasant airport experience
Airport technology focus area
SOLUTIONS IN ACTION
Daifuku's Self Bag Drop P-Series, Dual Mode, showcased at China's Chengdu Tianfu Airport
Learn More